Job Description

The candidate will work within a dynamic team of dedicated professionals and will be responsible for delivering excellent service to business customers, achieving growth and retention sales targets in respect of retail gas, retail electricity, and including energy services as required.

• Contribute to the development of sales, customer relationship and marketing strategy in the Gas and Electricity and energy services retail area.
• Build and maintain an in-depth knowledge of the operation of the gas and electricity and energy services markets in Ireland so as to contribute positively to our strategic objectives.
• Develop and manage relationships with customers and other industry stakeholders including brokers, consultants, trade bodies and service providers.
• Manage a customer base through proactive contact including regular visits to customer premises.
• Develop and maintain an in-depth understanding of customers’ businesses and needs. 
• Deliver timely and courteous customer service and communications to customers and stakeholders via phone, email and face to face, in line with company policies, sale & marketing strategy and brand values.
• Issuing electricity and gas sales quotations to customers, assisting with customer retention campaigns and generating customer reports.
• Tailor and implement customised service solutions to meet the needs of individual customers and groups.
• Proactively gather customer, market and competitor intelligence and feed same back for analysis.
• Identify and communicate changing customer needs.
• Identify areas for process improvement and for customized service solutions to meet the needs of specific customers and groups.
• Identify and deliver customer hospitality opportunities as appropriate.
• Demonstrate leadership through taking responsibility for defined projects, major public tenders, stakeholder relationships, product development, marketing, staff development, etc.

Required Knowledge, Skills, and Abilities

• Excellent interpersonal and written communication skills.
• Strong customer service focus.
• Analysing data, problem solving and decision making.
• Excellent planning and organising skills with ability to manage multiple priorities and meet deadlines.
• Innovation and creativity to adapt to changing environments / circumstances.
• Ability to build and maintain an in-depth knowledge of the operation of the gas and electricity and energy services markets in Ireland so as to contribute positively to Electric Ireland’s strategic objectives.
• Ability to develop and manage relationships with customers and other industry stakeholders including brokers, consultants, trade bodies and service providers.
• Proficiency in Microsoft Excel.
• Full driving licence.