Receptionist
Permanent
Job Description
The role is offered for 15 - 30 hours per week and is available on a temporary or permanent basis.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Ensure patient safety and dignity is maintained and respected at all times
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
- Work-flowing electronic documents & filing on patient medical records
- Processing emails; work-flowing & actioning as necessary
- Scanning incoming post
- Communicating with other members of Practice team
- Handing out repeat prescriptions following Practice policy
- Be able to cover all reception positions as necessary
- Assist patients with their queries, either in person or via the telephone
- Process appointment requests for today/future appointments with appropriate clinicians
- Book in patients on arrival for their appointments
- Deal with visits/requests
- Registrations of new patients – computer data entry and medical records
- Process patients’ changes of address or contact details – computer data and medical records (have knowledge of Practice boundary)
- Process repeat prescription requests in accordance with Practice guidelines
- Have working knowledge of telephone systems across all sites during and after hours
- Confidence in holding and transferring telephone calls to colleagues
Required Knowledge, Skills, and Abilities
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service:
- Ideally previous medical / healthcare receptionist experience
- You will have excellent communication skills with a clear and polite telephone manner.
- You will work in a polite, confidential and discreet manner, respecting patients at all times.
- You will have experience of working with the general public, being sensitive and empathic in distressing situations.
- You will be confident to work as part of a team and be able to think on your feet independently.
- Strong IT and administration skills.
Reference no: 90589