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Services Client Administrator
  • United Kingdom - Ireland - Dublin -
2 years ago
Customer Service
Full Time
Job Description
  • Builds relationships with clients whilst enhancing our strong reputation in the services space with tax advisors, banks, custodians, lawyers and other key partners
  • Ensure accurate and concise communications with clients, seeking support from the Client Account Manager if required 
  • Draft and self-review set-up/boarding documents including local filings, tax registrations and classifications before validating with the Client Account Manager
  • Assist with the co-ordination and resolution of Customer Due Diligence (CDD) queries; 
  • Make suggestions for continuous improvement, challenging the status quo
  • Ensure all client data is managed with integrity and maintained correctly 
  • Ensure successful delivery of client work with accuracy and completeness
  • Work under the direction of a Client Account Manager ensuring work is delivered on time; 
  • Ensure company meets our obligations to clients, providing all SPV setup services needed to effectively close a transaction within required timelines
  • Provide exceptional customer service whilst being decisive, firm and empathetic with customers 
  • Assist in business development and identify opportunities for cross-selling and up-selling of other company services, or billing for out of scope items

What is in it for you?

  • Stable employment
  • Flexi-time and remote working
  • An international and dynamic environment
  • Private medical care
  • Life insurance
  • Co-financing of tickets for sports activities
  • Free language courses
  • Exceptional people and atmosphere
  • Christmas and occasional gifts
  • Charity work

Required Knowledge, Skills, and Abilities
  • A degree in Law and/or Corporate Secretarial background is desirable 
  • A candidate with relevant work experience is preferred
  • Resourceful, independent and strong problem-solving abilities
  • Excellent written and communication skills, with strong ability to plan ahead and organise themselves 
  • Analytical structured mind set with ability to follow and build upon existing processes and ensure data is maintained with accuracy and consistency
  • Fluency in English is essential, with knowledge of other languages an advantage 
  • Proficiency in MS Excel and MS Word is essential, with experience of Blueprint preferred
  • Experience in an outsourcing firm with good client servicing skills is preferred

Reference no: 90584

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