Job Description

We are an innovative and forward-thinking local authority whose residents are at the heart of our decision making. The post is part of a small team providing administrative support to the Environmental health and Community Safety teams, processing a variety of enquiries and dealing directly with customers. We are seeking someone on a part time basis, able to work 18.5 hours over 3, 4 or 5 days per week.

You will have proven experience in administration, good IT skills and excellent interpersonal and communication skills.

• To process enquiries from internal and external customers including telephone, face-to-face and electronic communications.
• Deal effectively with all enquiries, complaints and notifications.
• Assessing priority, giving advice as appropriate and taking suitable action.
• Develop and maintain positive and supportive relationships with customers.
• Provide the team with effective and efficient support including handling enquiries, word processing, record keeping and administrative support, including taking notes at meetings as required.

Required Knowledge, Skills, and Abilities

• A minimum of 5 GCSEs or equivalent level of education (Grade C equivalent or above including Maths and English)
• A sound knowledge of office practice and administrative procedures within a customer facing environment
• Knowledge and experience of word processing, Excel and computer software
• Good communication skills, tact, understanding and diplomacy with the ability to manage conflict, difficult situations and deliver difficult messages at times
• Ability to learn and use bespoke IT systems
• Ability to work as part of a team under minimal supervision and to prioritise own workload.