Job Description

You will lead a team of Support Specialists who will help guide new and existing advertisers to help them grow their business. Our ideal candidate will have demonstrated success leading teams through ambiguity, in a fast paced environment. You will be comfortable managing change and will have a keen eye for process improvement and will keep our client's and team's needs at the top of your mind.

1. Keep learning and growing - Lead a team of Support Specialists. Provide coaching and direction to enable their and our client's success. You will help guide your teams through the next stage of their career and beyond.
2. Assume Ownership - Identify areas for process, product and tooling improvement and work with our cross-functional teams to improve the experience of our clients. You will be comfortable taking risks and making decisions.
3. Be Candid and Clear - Set clear goals and expectations for your team. Support them and challenge them to meet and exceed their goals. Help establish a high-performance culture.
4. Embrace change as opportunity - Bring your team on a journey through change. Help them understand the bigger picture and to see the positive aspects of a changing environment.
5. Have the bigger picture in mind - Work collaboratively with the entire SMB team to enable our sales teams. You will work closely with Training and QA to identify knowledge and performance gaps. You will work with our Vendor Management team to help us scale our support services in the future.
6. Be a champion of inclusion - You will help promote diversity within your team. You will value unique perspectives and you will encourage all of your team members and peers to participate to their fullest.

Required Knowledge, Skills, and Abilities

• Experience leading/supervising a team. Experience working in Digital Marketing and/or a Start Up environment is a bonus.
• Good people management skills founded in trust and empathy.
• Fluency in written and verbal English.
• Fluency in another European language a plus.
• Experience working with cross functional teams on product and tooling improvements.