Job Description

• Complete the day-to-day planning and scheduling of home deliveries to customers in addition to daily stock movements to nominated depots
• Ensure planning for effective utilization of resources in line with deliveries
• Liaise with Transport Manager and Operations Team to update on service and scheduling issues as necessary
• Monitor delivery timings and driver locations to ensure the smooth operation of service
• Be a point of contact for drivers on the road in relation to routes, deliveries or customer issues
• Deal with queries from grocery partners and respond in a timely manner
• Liaise with the Transport Manager and Maintenance team on off-road vehicles ensuring accurate planning
• Adhere to budgets in relation to costs as advised by the Transport Manager - hours, agency etc.
• Communicate effectively to drivers regarding their working schedules and routes
• Ensure accuracy of driver clock information in relation to working hours on the Company Time and Attendance System feeding information across to payroll
• Act as the first point of contact for customer complaints, non-deliveries or rescheduled deliveries
• Provide first-class customer service, leading by example and assist in communicating standards to the driver team
• Ensure driver hours are in compliance with Working Time Act and taking action to amend as necessary

What We Offer

• Join a business that has a proven track record for training and development, internal promotion and progressing team members to the next stage of their career.
• Career development and training opportunities
• Additional annual leave linked to service

Required Knowledge, Skills, and Abilities

• Excellent geographical knowledge
• Highly organized with robust planning ability
• Motivated and reliable
• Ability to multi-task while performing under pressure in a fast-paced environment
• Strong organization and communication skills
• Ability to be flexible and adapt in a changing environment
• Some travel may be required
• Own form of transport essential
• Previous experience working within the logistics and supply chain industry is essential