Job Description

To maximize the value of the sales of the company's products to all customers by telephone & in person. Ensuring that customers are dealt with efficiently, promptly, and courteously.

• Ensure that all customers are dealt with in a friendly, efficient, and prompt manner
• Advise the customer on which of our products to use and provide advice where necessary
• Deal with customer complaints in a professional manner and provide a prompt solution
• Ensure that there is sufficient manpower cover in Customer Service throughout business opening hours
• Enjoy dealing with people and have a proactive and positive attitude.
• Have good problem-solving skills and be willing to listen to what our customers’ needs are.
• Maximize all opportunities with customers contacting the office either by phone or email.
• Price in line with the company's pricing structures and discount policy
• Ensure customers are made aware of monthly promotions (offering goods on promotion to customers where possible)
• Take the opportunity to cross sell and up sell additional products where possible.
• Offer advice to customers to ensure they are getting the right products at an economical price for their requirements.
• Pass on any sales leads to the relevant sales representative
• Receiving calls or emails from sales representatives and the efficient and accurate processing of any orders they place.
• Preparing quotes and checking stock levels for customers and the sales team.
• Processing of picking lists in accordance with company procedures
• Operate company business software in accordance with company procedure
• Operating within the department operating procedures.

Required Knowledge, Skills, and Abilities

• Ideally 2 years customer service experience.
• Excellent communication and interpersonal skills.
• Working knowledge of Microsoft office.
• Team orientated individual.
• Motivated.
• Show Initiative.
• Positive & Friendly attitude.