Job Description

• Communicate with customers by phone via inbound and outbound calls, email and chat. 
• Take full ownership of any query and resolve it for our customers, keeping them informed as you progress and working on scheduling of engineer resources as required.
• On an ongoing basis you will work with our partners to ensure our customers are always taken care of. 
• Be working a hybrid model of remote worker with some office based days as required (when it is allowed under Govt. guidelines) you must have a safe, secure work space at home with stable broadband connection at all times.
• Work as part of a busy team but also able to use your initiative to seek solutions and efficient ways to support our customer. 
• Actively listen to our customers and anticipate their needs with empathy.
• Accurately use our systems and support the administration of customer accounts, taking payments etc. 
• Be focused on achieving your KPIs and challenge your own performance every day.

Benefits:

• Fast-growing company with strong market growth 
• Great staff social events 
• An energetic and friendly team environment
• Recently renovated offices

Required Knowledge, Skills, and Abilities

• Fluent in English both spoken and written. 
• Experienced with a variety of CRM and other systems
• Have at least 2 years' experience in dealing with customers both on phone and digital platforms. 
• Able to work in a customer contact, target-driven environment – you love to hit your metrics & over-achieve on your goals.