Job Description

You will support existing and potential our advertisers as they seek to support while advertising on our platform. You will help support a wide range of queries ranging from questions about the platform, to more technical questions related to digital advertising tools. You will have a keen eye for detail and will help us build processes and tools that help company and our clients succeed.

• Grow a deep understanding of our products, processes and tools.
• Become an expert in supporting complex digital marketing issues.
• Share candid and solution focused feedback and communication of our client's needs to help inform change.
• Help provide the highest level of service to our clients.
• Understand their needs and determine the right course of action with a view on helping them grow their business.
• You will work in a fast-paced environment and you will be ready to step outside your comfort zone to gain new experiences to help scale our support team.
• Be results focused and always look to improve your performance versus your goals. Be proud to deliver high quality service that makes we stand out against the crowd.
• Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers. 

Required Knowledge, Skills, and Abilities

• Bachelor’s degree or above. Study of Business, Communications or Marketing a plus.
• Good communication skills with strong customer focus.
• Comfortable working in a changeable environment.
• Familiarity with digital advertising, HTML or JavaScript is a plus.
• Excellent verbal and written language skills in Spanish required.