Customer Service
Full-time, Temporary
Job Description
- Servicing our customers and business partners via inbound telephone calls, emails and general administration
- Consistently demonstrating true customer centricity; ensuring high level of engagement with customers, meeting and exceeding customer and intermediary expectations and acting with integrity
- Organizing and prioritizing work in order to deliver on the various service level agreements
- Adhering to agreed processes and procedures including company quality and underwriting guide
- Proactively anticipating customer issues and taking appropriate action
- Continually improving quality and efficiency within the Team
- Complying with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and any other relevant regulations
- Actively and enthusiastically participating in the achievement of individual and team targets and objectives
- Engaging fully in Inclusive Leadership sessions with your manager, having a proactive approach to learning and development
Required Knowledge, Skills, and Abilities
- A minimum of 2 year’s experience working in a phone based sales or customer service role
- Completed an APA, CIP or have met the Grandfather criteria for the role as per the Minimum Competency Code issued by the Financial Regulator
- Demonstrated knowledge or understanding of home and motor insurance products
- Prior experience in working with Broker Software; i.e. Open GI or Relay
- Demonstrated ability to work within, and achieve key performance indicators across quality and service metrics
- The candidate should have obtained part of or be willing to work towards a relevant insurance qualification, as specified by the Financial Regulator, completion of the qualification required within 4 years.
Reference no: 90408