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Client Services
  • United Kingdom - Ireland - Dublin -
2 years ago
Customer Service
Full Time
Job Description

You will have the opportunity to build your internal network and grow your career with different pathways across the organization including client on-boarding, account management, client support delivery, or our product team.

As a company, we're absolutely committed to the growth, development, and well-being of our people. Enfusion is where you can pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. If you're looking for a culture that is inclusive, collaborative, entrepreneurial, values diversity, fosters and rewards creative exploration, and strives to continually exceed client expectations then we're looking forward to hearing from you.

  • Contribute to managing client onboarding work plans, and critical milestones and tasks activities across IT, Product, Managed Services and Implementation teams
  • Translate client interaction into documented requirements, workflows and onboarding action items
  • Support client "go-lives" as clients begin portfolio management and trading activities on the platform
  • Set up users, funds, accounts, client configurations, reports and trading workflows
  • Serve as a junior Technical Account Manager handling client inquiries, logging tickets, issues and managing escalations

Required Knowledge, Skills, and Abilities
  • Bachelor's Degree in Finance, Accounting, Engineering, Economics, Mathematics, or related field with a graduation date
  • 0-2 years relevant experience in client facing or analyst roles in Financial Services / FinTech industry or another relevant field
  • Excellent problem-solving skills and passion for client service and building relationships
  • Self-motivated, scrappy, and able to adapt to a fast-pace environment
  • Ability to take initiative to handle increasing responsibility and autonomy over time
  • Exemplary communication and interpersonal skills

Reference no: 90404

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