Job Description

We are seeking self-motivated and hardworking individuals, who can make a difference in achieving satisfaction and happiness for our customers. As a business we champion equality, and we are dedicated to providing opportunities for personal growth and development.

• This is a site based position for the first 8 weeks, so we can help you settle into your role with on hand support available at all times before moving to a hybrid model, with 3 days on site and 2 days at home.
• Shifts are scheduled on a 3 week rotational basis with a mix of 4 and 5 day working weeks.
• You will work 40 hours per week, and must be fully flexible between the hours of 7am-1am.

You will be responsible for providing outstanding service to our customers and restaurant partners across a range of channels including voice and chat. Activities will include:

• Inbound customer and restaurant support
• Support Order Management processes incl. order cancellations and outbound activities
• Process small restaurant data updates (e.g. minor menu updates)
• Process customer compensation activities
• Complete internal task management between teams to ensure resolution of tickets
• Complete proactive compliance monitoring (Fraudulent Reviews, Disabled Payouts etc.)
• Create Credit Notes and supporting finance processes
• Support additional admin Tasks
• Provide troubleshooting advice for device Hardware / Software issues
• Support issues with vouchers, loyalty points etc.

Required Knowledge, Skills, and Abilities

• Passionate about delivering service excellence
• Strong communicator - both written and verbal
• Ownership and accountability is key
• Great teammate
• Keen attention to detail
• Professional, respectful and courteous at all times
• Problem solver, ability to resolve issues
• Willing to work a flexible shift pattern as described above