£ 14 Per hour
Customer Service
Full Time
Job Description
- Receive and respond to everyday enquiries from applicants, students and staff escalating requests outside their knowledge base to the appropriate person/area
- Assisting with queries concerning application and admissions, registration and record management, student finance, postgraduate studies and examinations.
- First line escalation contact for queries from students and staff
- Run automated or routine reports to support established departmental/work unit information requirements
- Assist with the arrangements and/or support internal and external activities/meetings/events through detailed instruction or direction, collating and recording relevant information/documentation as requested
- Maintaining excellent working relationships with the Schools, Faculties and other administrative and support units within the University
Required Knowledge, Skills, and Abilities
- Two years customer service experience in a similar role
- Experience working with call and enquiry management systems.
- Experience working in a pressurized environment to tight deadlines
- Exceptional verbal and written communication skills
- Highly developed organizational, planning and multi-tasking skills
- Fluent written and spoken English
Reference no: 90382