Job Description

You are responsible for the resolution and management of query arising from Purchase order and invoice portal items. You will interact with credit analyst, customer service, and order management in answering any query arising from PO and invoice portal. You serve as the critical issue contact point for customer portal disputes and makes necessary step to resolved any query related to portals

What you’ll do:

• In depth query resolution of portal receivables,
• Dispute resolution, billing/contracting
• Complete any reporting monthly/quarterly as per the department's reporting schedule. Participate and contribute on the department's ongoing operational improvement projects.

Required Knowledge, Skills, and Abilities

• The candidate will ideally have a proven track record in collections or invoice portal
• Experience in successfully balancing responsibilities while at the same time maximizing customer satisfaction is required or exposure to Customer service.
• Must be able to build and maintain a successful partnership with Customers, Sales and other back office groups
• Must be able to efficiently resolve complex issues with little direct supervision.
• Excellent written and oral communication skills are required
• SAP knowledge is a strong plus
• Associates degree or equivalent ideally