Job Description

In all areas, you will need to ensure that company policies and procedures are consistently applied to the required standards, delivering on time and with a high degree of accuracy. Duties include but are not limited to:

• Allocating all service charge receipts correctly and on time
• Running the direct debit receipts routine and dealing with all correspondence
• Being first point of contact for telephone calls regarding leaseholder account queries
• Managing the service charge email, answering all queries within 5 days
• Reconciling the clearing bank accounts
• Running the fortnightly arrears procedure and other monthly ad-hoc arrears routines
• Assisting with debt collection queries
• Holiday cover for the Purchase Ledger function and at times of peak volume
• Assisting the client accounting team and other departments with day to day / adhoc duties
• Debt recovery related items including payments received directly, checking correspondence issued, change of detail requests, and weekly payment from Debt recovery agents for allocation.

Required Knowledge, Skills, and Abilities

• Excellent time management, prioritization and diary management
• Excellent team working with an approachable and helpful attitude to all employees
• Excellent communication skills, both written and verbal
• Excellent computer skills – proficient in Microsoft Outlook, Word and Excel 
• Thorough: attention to detail, the ability to think things through – not just follow a checklist
• Accountable: take personal responsibility for seeing things through to successful resolution
• Commitment: take pride in your work and care about your/the team’s performance
• Positive: an optimistic, can-do attitude that enhances team morale
• Experience in service charge client accounting desirable but not essential
• Experience in a customer service role desirable but not essential