Job Description

This role will require a professional individual who is highly organized, customer focused, with great attention to detail. Strong administration skills and ideally some experience or knowledge of the transport, logistics industry.

• Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution.
• Focus on communication and ensuring that any operational issues impacting customer shipments are proactively reported to the relevant customer teams and tracked through to resolution.
• Action customer complaints received and progressing to conclusion.
• Participating in customer projects.
• Other administration duties to support the running of the transport office on a daily basis.

Required Knowledge, Skills, and Abilities

• Previous experience working in a customer service role.
• Strong administration & organizational skills.
• Able to deal tactfully with a wide variety of people.
• Customer focused and an understanding nature.
• A positive can-do attitude and flexible approach
• Dedication to completing a high standard of work
• Hardworking and reliable
• Strong IT systems experience including a sound knowledge in Microsoft applications.