Job Description

• Manage the orders from customers (entering in the system, checking pricing, date of delivery etc.)
• Reply to the inquiries from customers (Key Accounts, Private retailers) and sales representatives on goods (stock availability, expected delivery date and client’s order status in accordance with the Logistic department)
• Coordinate operational market activities for the assigned market effectively using all available resources, verifying progress and intervening in a timely manner when obstacles arise in keeping with agreed deadlines and commercial requirements.
• Ensure that the deliveries to the customer meet the criteria of the company’s Key Performance Indicators.
• Keep track of the orders from reception to delivery at final destination
• Keep track of all issues related to customers’ order to the final delivery (pricing issues, product availability, miss-shipments)
• Manage claims received from final customers

Personal Competencies

• Planning
• Organization
• Attention to detail
• Customer Orientation
• Teamwork
• Communication

Required Knowledge, Skills, and Abilities

• Fluent in English and Spanish
• MS Office – in particular Excel
• Knowledge of SAP or similar