Job Description

You will be the voice of company, a positive customer experience will be your main key performance indicator. You will be expected to solve issues rather than just close cases and give every customer a good company experience, either by phone or email.

You will have the opportunity to work in a very diverse environment with over 25 different nationalities and an environment that recognises and rewards high quality work and customer satisfaction.

Benefits:

• 25 days annual leave, increasing with years of service
• A Pension commencing after probation period
• Discounted gift certificates
• Discounted TaxSaver Travel cards/free car parking (subject to availability)
• Income Protection
• Life Assurance
• Access to our Tuition Reimbursement Scheme

Required Knowledge, Skills, and Abilities

• Fluency in English and German
• You have a strong focus on customer experience and the urgency in which it should be delivered.
• You have respect for all team members and our customers, naturally and effectively building relationships and resolve disputes across geographies and cultures with ease.
• You are an ambitious, hard-working, determined, positive, helpful person with interest in growing your career.
• You have customer relationship-building skills.
• You have the ability to use technology systems accurately and effectively to update customer records and comply to automated workflows.