Job Description

You will be responsible for advocating for the customer internally and focusing on the long term strategic relationship with customers while ensuring a positive customer experience.  You’ll advocate for the customer internally and focus on a positive customer experience. Check out some of our customer stories here.

• Partner with sales team to ensure smooth transition and on-boarding experience
• Run the full sales cycle for any opportunity for any existing customer account
• Proactively build relationships with customers to achieve loyalty
• Identify growth opportunities and bring them to close
• Act as advisor to customers to ensure they’re leveraging the solution effectively
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
• Collaborate cross-functionally with internal teams (support, product, finance, and legal)

Required Knowledge, Skills, and Abilities

• Customer-minded, always trying to provide the most value possible
• Passionate about building long term and lasting relationships
• Excited by working in an ever-evolving and fluid solution focused environment
• Driven by the ability to make a visible impact with your work
• A strong communicator with excellent attention to detail
• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
• Have prior Customer Success and/or Sales experience
• Have experience dealing with DevOps stakeholders in the past
• Bold on the phones, and creative in your emails