Administrator
Full Time
Job Description
You will work as part of the Customer Service Team providing excellent sales administration, customer service and reception duties to customers and visitors. You will support the clinical support sales team and offer a superior service to our customers for the treatment of sleep apnoea.
- Customer services to our large database of patients and for new patients
- Accurate and timely data entry
- Order processing and sales administration
- Delivery of first-class support and service in line with expected standards from PEI
- Working to month end deadlines & daily KPI’s
- Patient data input management
- Responsibility for recording and reconciling all stock movement for all rental patients
- Maintaining and updating patient records in Therefore, SAP and CRM database
- Provide support to clinical sales and nurse helpline teams
- Processing of customer returns through to completion
- Reviewing existing work processes (SOP’s) and implementing changes where deemed necessary
- Create greater efficiencies with current workflow practices
- Provide reception services for customers and visitors
- Schedule diagnostic clinics and patient set ups – multiple clinic locations
- Provide comprehensive solutions to patient queries
- Supervise daily deliveries & manage incoming and outgoing post
- Ad hoc duties as required
Required Knowledge, Skills, and Abilities
Your motivation and enthusiasm allow you to excel in both a team and individual environment. You have excellent communication, organizational and problem-solving skills. You are self-motivated and constantly seeking smarter ways of working.
- Minimum 2 years customer service/sales administration/call Centre experience or 3rd level qualification necessary
- Excellent interpersonal skills and telephone manner
- Ability to deal with several tasks at once, able to adapt to most situations
- Proven attention to detail and follow through
- An attitude of teamwork
- Time management and organizational skills
- Computer literate in Microsoft office
- SAP experience an advantage
- Self-starter/Demonstrates initiative
- Knowledge of CRM systems
- Knowledge of stock control procedures an advantage
- Open and receptive communication skills
- Outgoing and positive attitude to customers and colleagues
- Discretion and confidentiality
Reference no: 90291