Job Description

We are looking for a highly motivated individual with excellent communication skills. Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans.

Your main responsibilities will include, but not necessarily be limited to, the following:

• Ensuring that our customers come first is a key responsibility of the role
• Dealing with clients/members and brokers/employers and other stakeholders over the phone
• Processing a number of client/member requests through the new business stage / life cycle of their policies. This will involve ensuring that requests are processed in accordance with product rules and the company's processes and procedures
• Complaints handling
• Interacting with other areas of the business e.g. Sales, Propositions, Compliance etc. to improve how we work

Required Knowledge, Skills, and Abilities

• Has excellent inter-personal and communication skills, particularly on the phone
• Ability to work in a dynamic team environment
• Be well organized, results driven and capable of working to tight deadlines
• Good working knowledge of Outlook, Microsoft Word, Excel
• Third Level Qualification in relevant area ++TBC++
• Is willing to undertake relevant professional qualification that meets Central Bank Minimum Competency Requirements.
• Previous experience in a customer facing role and advantage