Job Description

You will be working closely with global staff where you’ll have exposure to the challenges involved in rapidly building a global network. This is a great opportunity for career growth and development and to gain exposure working in a leading global Network as a Service environment.

• Respond quickly and accurately to customer inquiries, acting as first point of contact.
• Prioritize first contact resolution by following operational triage process, managing all customer communication until resolution.
• Manage multiple customer communication channels.
• Troubleshoot network, portal, and account issues using a variety of monitoring tools.
• Prioritize customer satisfaction and experience, taking the extra step so that users can get the most from their services.
• Analyze data to report on varying trends.
• Thoroughly document and ticket work using relevant systems/software (i.e. Confluence).
• Manage additional requests from vendors, suppliers and other business units.
• Provide accurate and detailed information on unresolved incidents acting as the interface with key business units, customers and management.

What We Offer

• Flexible working environments with the ability to do your job from anywhere
• Birthday Leave
• Generous study and training allowance + 5 days paid study leave
• Creative, fun, and contemporary workspaces
• Motivated team of industry experts and new talent
• Health and wellness program
• Opportunities for career growth and potential for global intra-company transfers for interested candidates

Required Knowledge, Skills, and Abilities

• Excellent written and verbal communication skills.
• Commitment to providing excellence in customer service.
• CCNA/JNCIA with work experience in network incident resolution or network infrastructure is required.
• Strong problem-solving ability, able to break down complex problems.
• High attention to detail.
• Strong work ethic and a self-starter able to work remotely with little supervision.
• Motivated, engaged and able to operate both autonomously and within a globally dispersed team environment.
• A passion for innovation and technology.
• Understanding of fundamental networking and software concepts.
• Solution focus and a keen interest in process improvement.