Customer Service
Permanent
Job Description
- Create shared vision of Customer Data and Engagement, and facilitate decision making and arbitration relating to trade-offs both within and between different solution platforms
- Responsible for the development and implementation of solution roadmaps that drive business value and operational improvements for Customer Data and Engagement
- Identify, screen, and evaluate new solution opportunities to address unmet (internal and external) customer needs
- Partner with key staff members to create strategic business plans
- Create and analyze relevant information and develop recommendations to present to senior management
- Collaborate with management to develop annual budgets for US Customer Data and Engagement Initiatives
- Develop solution concepts and business cases for new investments
- Perform business analysis and prepare recommendations and business plans as needed
- Possess a broad knowledge of most technical and business resources and use them to effectively coordinate team members and external resources
- Possess strong analytical skills, including an understanding of business economics and financial resources
- Collaborate with architecture and operations teams to ensure solution compatibility with company standards
- Collaborate with the Project Management Office on the intake process and prioritization of candidate projects across the company
Required Knowledge, Skills, and Abilities
- Bachelor's degree (or foreign equivalent) in Computer Science, Business Administration, or related field
- 10-12+ years of progressive technology leadership experience and demonstrated leadership in a dynamic, growth-oriented company
- Practical experiences with commercial platforms (CRM, analytics & data, and customer experience disciplines in a global setting).
- Professional record of accomplishment that reflects significant strategic partnership with and contribution to the business, including demonstrated leadership in large, complex, multi-divisional global settings
- Strong operational integration experience and proven technology organization leadership characterized by high performance and efficient operations
- Strong communication and broad influence skills; ability to develop strong relationships with internal and external stakeholders
- Strong track record of developing technology and talent to ensure proper leadership is in place to drive innovation and transformational change
- A track record of successful people management, project management, business planning, product execution and bottom-line execution
- Industry/Business Knowledge - Should understand issues and trends facing the Animal Health industry in addition to issues specific to their aligned business unit.
- Financial Management - Should be able to assist in developing business cases for IT solutions
- Soft Skills:
- Communication Skills: Must be able to communicate effectively to be able to participate in business discussions and planning sessions
- Negotiations Skills: Should possess strong negotiations skills when building agreements and contracts with the business
- Relationship Management: Should maintain a strong positive relationship with the business; should be seen as a partner and advisor and should work to maintain high customer satisfaction
- Proven ability to establish and maintain long term relationship with senior leaders in both IT and business groups
- Must possess organizational proficiencies to multi-task and work in a fast-paced environment under limited supervision
- Must be highly motivated, self-starting, and committed to achieving results and have a strong sense of ownership and follow-through to resolution
Reference no: 90273