Job Description

You will manage relationships at a senior level, and deliver outstanding service to all of our clients. We need a client focused transactional bookings agent with strong attention to detail and a passion for delivering high volume, fast and efficient bookings. 

• You are the point of contact for your business clients, you will provide bespoke end to end account management services to your high next worth clients.
• You will negotiate and close high volume individual requests as well as commercially significant global travel projects for meeting spaces, conferences and hot desks from our global customers and large enterprise clients, providing fast and accurate service
• Manage requests and work with our partner network to ensure quotations and hospitality packages are provided promptly and to a high standard with an emphasis on value-add opportunities for your clients
• Manage volume calls, emails, and requests through our unique technology platform across multiple time zones
• Ensure SLAs are met and quality adherence to the booking’s procedure meets expectations
• Build strong relationships with our global venue partners, administering requests and obtaining prompt responses
• Provide weekly performance reports to the corporate reservations manager and escalate issues should they arise
• You will be asked to lead projects and contribute to the ongoing development of the platform and play a part in the growth of the business

Required Knowledge, Skills, and Abilities

• 2+ years’ experience in a transactional / booking environment using SaaS technology platforms would be really awesome
• Strong customer focus with a passion for building and maintaining excellent relationships is totally essential
• The ability to priorities requests across multiple time zones according to SLAs and contractual agreements is key to the role and if you are Super Organized it will make this role easy
• Excellent customer relationship skills via phone, email, and chat – Friendly, confident manner across all levels
• Strong negotiator with the ability to push for the best service and the best price.
• Experience working with Hotel or Venue hire is an advantage but not essential
• Results driven, flexible with a desire to succeed and grow your career quickly. To be part of a company experiencing explosive growth you have to put yourself out there, and bring that something special to the team.