Customer Service
Full Time
Job Description
- Maintaining a positive and professional attitude towards customers
- Providing support across a variety of platforms, including chat, live email, instant messaging, and phone
- Scope and collect customer requirements, provide guidance on best practices and apply technology and product knowledge to address customer s business and needs
- Act as point of contact to provide consultative technical support on agencies and advertisers accounts.
- Drive customer communications and technical issue resolution, resulting in the highest level of customer satisfaction
- Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools
- Educate client end users on product usage, from the basics to best practices
- Troubleshoot and resolve complex cases
- Ability to work flexible hours, depending on business requirement
Required Knowledge, Skills, and Abilities
- Bachelor s degree from an accredited institution, or must have reached college level with at least 2 years of prior work experience in a BPO and or captive service organizations
- Any qualification or experience in Digital marketing would be an added advantage
- Minim 1 year Digital Marketing Experience
- Strong attention to detail and a proven ability to balance multiple priorities and meet deadlines
- Experience working in a fast paced, client facing technical service environment supporting web based products
- 3-5 years BPO experience in Technical Support Customer service operations or 1-2 years in Online Ads Troubleshooting Campaign Optimization in any company
- Preferred Qualifications
- Ability to go beyond help canter articles and understand the technical system to resolve advertiser queries
- Ability to absorb complex technical concepts and communicate them to a non-technical audience
Reference no: 90243