Job Description

You will work collaboratively with your team and Assistant Manager to support the efficient delivery of business objectives and the day to day department operations in a compliant manner. You will need to be well organized and efficient and enjoy maintaining accurate records as well as being adaptable, resilient and eager to take on new tasks and responsibilities. On a typical day, your role could involve updating customer accounts and distributing funds, assessing and categorizing inbound post, responding to requests from solicitors, broker, customer and other departments with a high degree of accuracy, liaising with other Departments in the Bank and other ad hoc administrative duties as required.

• Support your team in the day to day operations.
• Provide an excellent level of customer service to both internal and external customers.
• Take ownership and deal with customer and departmental queries in an effective, professional and compliant manner.
• Perform duties in accordance with policies, procedures, whilst living Values and Standards.
• Maintain knowledge of the regulatory codes and legislation impacting on day to day work.
• Commit to continuous professional development and agree and annual performance and professional development plan with the manager.
• Continuously review skills, and be flexible and open to feedback.
• Tasks and activities are subject to Quality Assurance (QA). You must achieve satisfactory levels of QA across all tasks you perform.
• Amend any mistake you make and submit an errors template outlining actions to fix the error to the Non-financial risk team.
• Due to the changing nature of work, we encourage flexibility and a willingness to tackle new activities as required.

Required Knowledge, Skills, and Abilities

• Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary Level in five Leaving Certificate subjects (including English and Math's)
• Excellent PC skills (in particular Word and Excel).
• Keen attention to detail with good organizational skills
• Strong communication and interpersonal skills with an ability to encourage collaboration with colleagues to deliver a seamless service.
• Ability to demonstrate initiative and follow through on tasks.
• Good time management skills with the ability to work to tight Service Level Agreements