Job Description

You will be an initial contact point of company customer-facing teams and will be responsible for a portfolio of businesses and strategic business goals that come with it. The majority of your time will be spent consulting with customers of all sizes and types, advising them on tailored and creative solutions on how to get the best return on their Ads investment. You’ll use problem solving and objection handling expertise to operate in a fast-paced environment.

We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

• Work toward strategic business goals while prioritizing and delivering outstanding customer experience to grow our customers' business.
• Conduct frequent phone consultations with customers to advise them on how to get the best return on their Ads investment.
• Implement creative ways to improve our customer relationships, tailor and share online marketing strategy suggestions, and promote other products.
• Communicate proactively with customers.
• Establish relationships via phone calls or email marketing and deliver a full consultative experience by following up with consistent educational communications.

Required Knowledge, Skills, and Abilities

• Bachelor's degree or equivalent practical experience
• Experience or internship in sales, customer support, account management, marketing, or consulting
• Ability to speak and write in English and Croatian, Serbian, or Slovenian fluently
• Ability to influence stakeholders internally and externally to deliver impact
• Ability to be proactive, with a demonstrated capacity to lead, motivate, and work well with others
• Ability to develop thought leadership capabilities, and to multi-task and manage multiple projects at a time while paying attention to detail
• Familiarity with our Ads/online advertising
• Industry expertise combined with executive functioning skills