Job Description

This agent will be enlisted to create a positive customer experience by efficiently handing various loyalty queries. We currently have an exemplary renewal rate and are on the lookout for an agent to uphold and improve this. 

• Phone Based role Managing inbound and outbound calls to our customer base
• Ability to escalate and problem solve account queries with a positive outcome
• Churn Prevention and Objection handling
• Communicating feedback to the department manager

Benefits

• Attractive base salary and commission structure.
• Fast-growing company with strong market growth
• Great staff social events
• An energetic and friendly team environment
• Recently renovated offices

Required Knowledge, Skills, and Abilities

• Experience in a busy customer care/retention role
• The ability to work as part of a team or own initiative
• Excellent communication skills with a superb telephone manner
• Previous experience in upselling consumer products
• Outstanding organizational skills with accuracy & attention to detail
• Excellent time-management skills with ability to prioritize
• Flexible work ethos