Job Description

This role offers a great opportunity to someone who really wants to work in a progressive company and wants to develop themselves further. 

• Interacting with internal and external customers daily by email, phone, teams etc
• Taking a proactive approach with all our customers (internal and external).
• Customer Support & Web portal account management:
  • Account creation and update
  • Password reset
• Assist Customers and Sales:
  • Ordering and invoicing
  • Creation of customer’s account
  • Requests on invoices
• Communicate price quotations, handle requests for general product information, efficient order processing, scheduling services for customers
• Ensuring that company operating procedures, guidelines and policies are always followed
• Attention to detail is hugely important.
• Taking full ownership and responsibility for all queries that our customers may have and following up to make sure they have been looked after effectively.
• Ensure any “hand off” to another department following triage is done efficiently and comprehensively.
• Building relationships both cross functionally and directly with customers to ensure customers receive their order on time, in full and as requested.
• Work with the rest of the Customer Service team to effectively manage the day to day activities – e.g. Service Cloud
• Grow and develop within your role as the department evolves over time.
• Perform all other related duties as assigned.

Required Knowledge, Skills, and Abilities

• Education: Third Level diploma (preferably Scientific) or Equivalent Business Experience
• Experience: 3+ years of customer service experience
• Pharmaceutical Industry Experience: Preferable
• Language: Fluent in at least two languages - English and Polish
• Other:
  • Customer Service/Order entry
  • Keyboard Accuracy and Speed
  • Excellent verbal and written communication skills
  • Attention to Detail
  • Software - SAP experience, Microsoft Windows/Office, Service Cloud