Accountant
Volunteer
Job Description
- Coordinate client account opening & maintenance (both internal and with the sub-custodian network)
- Perform client data setup & maintenance
- Request access for new users and maintenance for the web portal Markets
- Run periodic and ad-hoc client reporting
- Run periodic and ad-hoc management information
- Collect and produce monthly Key Service Performance indicators for client reviews
- Collect and produce monthly reporting for clients as well as quarterly board reporting
- Ensure client activation and client support activities comply with their agreed SLA’s and KPI’s with regards to service quality and response times
- Contribute to the definition and maintenance of processes, policies and procedures related to client support such as client activation process, KYC/AML/QI/CRS/FATCA, static data change approval, incident and problem management, etc.
- Maintain knowledgebase/training for the client activation and client support function
- Liaise with the Change Management team for client enhancement requests and/or functional queries.
- Participate in the continuous improvement of the department: KPI, process improvement etc…
Required Knowledge, Skills, and Abilities
- Graduate with a Master degree from Business/Engineering School or University with a specialization in Business, Accounting or Finance
- Previous experience in a similar role and in financial services environment with background in Transfer Agency, Fund accounting and/or Custody services
- Proven track record of delivering high levels of client service
- Excellent command of English. Any other language especially French would be an asset
- Excellent communication skills both written and oral
- Strong financial product knowledge
- Ability to manage your own workload, prioritizing, planning where needed and work in a fast paced environment with sudden change in priorities
- Ability to understand client requirements and be solutions orientated with a constructive approach
- Experience in managing scope and the ability to identify high priority versus low priority requirements
- Experience in projects implementing technical changes and organizational/workflow change
- Successful track record on completing project throughout the full project life cycle including operating model definition, control framework and operational readiness
- Ability to work with geographically distributed teams – both the project team and stakeholder groups
- Excellent team worker, able to work in virtual global teams in a matrix organization
- Open minded, able to share information, transfer knowledge and expertise to/from team members
- Excellent stakeholder management skills
Reference no: 90198