Job Description

We are looking for individuals who are passionate about providing phenomenal customer service to join our team in our European Operations Centre based in Dublin. Our most successful Sales / Customer Specialist's enjoy building lasting relationships with our customers and are committed to exceeding customer expectations.

• Provide phenomenal customer service to every customer
• Demonstrate excellent knowledge of products, practices, policies and procedures
• Prioritize customer calls, customer email, and other customer interactions
• Build lasting customer relationships through care and responsiveness
• Offer no-pressure advice and guidance to help our customers make decisions with confidence
• Effectively solve problems and find the best solution for both the customer and company
• Consistently meet or exceed the department’s expectation for productivity level
• Ability to manoeuvre effectively and efficiently through all computer systems
• Keep up to date and informed on all daily communications
• Provide assistance and troubleshooting for payment processing
• Work cross-functionally with all teams
• Occasional market, customer, and competitive research

Required Knowledge, Skills, and Abilities

• Native level fluency, both written and spoken in English. A second EU Language skill would be an advantage.
• Have the ability to compose grammatically correct, concise and accurate written responses
• Strong customer service and sales skills
• Ability to establish instant rapport and instil trust and credibility
• Detail oriented with excellent organizational skills; ability to multi-task and priorities daily responsibilities
• Ability to work within deadlines in a fast-paced environment
• Capable of working independently as well as with a team
• Strong computer and typing skills, cross-functional experience working with technology teams is required