Job Description

This would be a great opportunity for individuals with previous experience in a financial services environment.

• Deal with any phone or email/postal queries from customers in relation to the closure of their bank accounts.
• Ensure appropriate outbound/inbound contact strategy is adhered to.
• Ensure calls, tasks and emails are answered within SLA.
• Ensuring all policies, procedures and controls as laid down by the business are complied with and are applied appropriately in line with regulatory requirements.
• Any other duties as may reasonably be required by this.

Required Knowledge, Skills, and Abilities

• Excellent interpersonal and communication skills.
• Excellent attention to detail and be well organized.
• The ability to work to tight deadlines.
• Proficiency in Microsoft Office suite (e.g. Excel and Outlook).
• Have achieved or be making significant progress towards a relevant professional qualification that meets Central Bank Minimum Competency Requirements.
• 1-3 years previous experience in the financial services essential.