Job Description

You will have a key role in working directly with people who have been assessed to pay a contribution towards their support costs. This is an exciting opportunity for a person with a finance administration background, who enjoys supporting people and working directly with the citizens of Bristol with their personal finances including debt.
You will need to be confident in handling incoming and outgoing telephone calls, working directly with social care practitioners and service users to resolve queries.

• To work with service users and/or their agents to resolve issues/queries relating to their assessed personal contributions or billing queries to ensure prompt payment
• To resolve queries in relation to charging at the first point of contact to include problem or complaint investigation and resolution
• To provide information, advice and guidance to service users and practitioners
• To collect and assess information such as auditing Direct Payments or Income & Expenditure
• To support service users in managing their direct payment effectively

Required Knowledge, Skills, and Abilities