Accounts Manager
Full Time
Job Description
- Actively work to maintain strong relationships existing customer base while identifying opportunity for expanding usage
- Drive executive level relationships within our largest customer base
- Responsible for forecasting and delivering our Enterprise Expansion and Renewal revenue targets
- Work cross-functionally and collaboratively with internal teams (sales, customer success, deal-desk, ops, legal) to ensure timely renewals
- Innovate and iterate on the contract renewal process to retain and grow customers while mitigating churn or contraction
- Identify and manage expansion opportunities to ensure our adoption within Enterprise customer base
- Partner with the Customer Success team on marquee Enterprise accounts to expand use cases and create stickier customer
- Document and share key findings/learnings with broader organization
Required Knowledge, Skills, and Abilities
- 5+ years of proven sales, account management, and/or consulting experience inclusive of renewals and negotiation skills
- Fluency in both English and French languages
- Ability to create executive level relationships in marquee customer base
- Create and deliver against strategic account plan within customer base
- Interest and strong ability to understand a customer's business goals and drive solution based selling strategies
- Ability to identify and understand customer needs
- Strong problem solving skills
- Excellent communication and writing skills
- Collaborative and team oriented
Reference no: 89702