£ 30000 Per year
Account Executive
Permanent
Job Description
- Build strong customer relationships to ensure a positive customer experience
- Identifying opportunities & implementing solutions which continually improve the customer experience
- Managing relationships with internal stakeholders
- Accurate and timely input of customer orders via our operational systems
- Proactive and timely updates to customers on their deliveries
- Build effective and lasting customer relationships with customers & 3rd party providers through high levels of service delivery and problem solving
- Proactively, creatively, and effectively manage customer complaints ensuring they are resolved in a timely, cost effective and appropriate manner
- Undertake a range of administrative/sales duties as and when required
- Achieve all targets set by the Sales & Operations departments
- Assist in driving business growth through Sales campaigns, alternative and substituted products, promotions on excess or soon to be discontinued stock
Required Knowledge, Skills, and Abilities
- Minimum of 2-years' experience within a Customer Service, Operational or Sales environment
- Excellent MS Office skills
- Exceptional levels of Customer Service/ throughout the entire sales process
- Demonstratable experience in "going the extra mile"
- Ability to focus on solutions rather than problem
- Excellent verbal and written communication skills
- Ability to understand process and procedure and where required recommend improvements
- Time management and prioritises workload effectively
Reference no: 89488