Job Description

You will be an experienced account manager (specifically upselling and cross-selling existing customers), able to understand the unique challenges and opportunities for new markets. You will partner with local and global operational teams to help shape processes, systems, and metrics to ensure long term success of our seller base.

• Work with high growth businesses early in their life cycle
• Understand customer needs and UK market trends, to ensure Square and Account Management deliver remarkable solutions to our sellers
• Use Square's value propositions to negotiate custom pricing
• Cross sell and upsell products and features through discovery, education and product onboarding support
• Work with the account management global working group by sharing seller insights, recommendations, operational needs and growth opportunities in UK
• Work with Square go to market teams (Sales, Product, Marketing, Customer Success) to help uncover and surface product insights
• Achieve (exceed) targets - revenue outputs, inputs, customer satisfaction, and operational goals

Required Knowledge, Skills, and Abilities

• 2+ years of Sales or Account Management experience, with a track record of success in SaaS sales, customer retention and CSAT
• Experience discovering and closing sales opportunities, managing a pipeline and building client relationships to achieve revenue targets
• Ability to operate with ambiguity in a new market
• Experience using Salesforce or other CRM tools
• Ability to work with internal Square teams and departments at all levels
• Passion for small business