Customer Service
Full Time
Job Description
- Ensure accurate and ‘winnable’ quotations are delivered to the customer within agreed timelines, whilst at the same time identifying missing information to quotation process
- Generate RFQ’s based on Customer requirements
- Confirm order lead time with customer and work with Operations to ensure on time delivery of products and samples is met
- Communicate regularly and proactively with customers to develop relationships and maximize further business opportunities with them at all times
- Coordinate with the Quality Department dealing with customer complaints and taking ownership for delivery of satisfactory resolution
- Ensure proactive and timely responses to external sales and customer enquiries
- Monitor on a monthly basis forecast vs. actual sales figures
- Monitor finished goods value levels, stock building, delivery etc
- Extract key customer information that can be used to promote better performance
- Provide assistance to both Production and External Sales teams
- Other duties as required and agreed
Required Knowledge, Skills, and Abilities
- Good English (both written and spoken) is required
- Experience in a customer service or related role is preferred
- Familiarity with order processing and customer forecast analysis operations
- Excellent communication skills
- PC and ERP systems literacy
- Customer focused skills
- Good team player
- Excellent attention to detail
- Excel Skills
Reference no: 89481