Analyst
Full Time
Job Description
- Support users, business units and external partners with company systems via hands on training and demos
- Provide escalation management for user issues and queries ensuring these are dealt with in a timely manner
- Oversee Information Systems Analyst procurement of devices ensuring global technology requirements are adhered to
- Liaise with Managed Service Providers and Operations team to ensure SLA’s are being met and to assist with any technical support
Required Knowledge, Skills, and Abilities
- Previous Information Systems support experience particularly within the pharmaceutical industry
- Excellent knowledge of WebEx, Office 365 and cloud based applications
- Hands on and engaging individual with strong customer service skills
- Excellent communication and interpersonal skills
Reference no: 89436