Job Description

• Ensure that the handling of a reservation for the hotel or other hotels in the Group is done with complete professionalism.
• Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedure is handled very well.
• Inform the guest of all the services available at the hotel.
• Ensure that the guest service is excellent so that he/she will return to the hotel.
• Responsible for petty cash float provided for your shift.
• Responsible for the cashiering procedures in the department.
• Understand and comply with all health and safety regulations for the hotel.
• Covers at reception, F&B, and other departments as required.
• Strive to optimise the occupancy rate, the average price per room and the turnover for the hotel and the hotels in the Accor group.
• Establish good working relationships with the guests and visitors.
• Check the reports for Head Housekeeper and notify him/her of any discrepancies.
• Prepare the reservations for late arrivals.
• Establish the daily accommodation report and register any cash transactions.
• Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
• Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
• Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
• Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
• Ensures all areas public areas are cleaned.
• Works to meet hotel quality and financial targets.

Benefits

• Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
• Free Bonus Breaks Voucher allowing you 2 night stays in Accor UK hotel up to 3 times per year.
• Friends & Family Rates.
• Pension Scheme.
• Childcare Voucher Scheme.
• Cycle to Work Scheme.
• Eye Test Vouchers.
• Staff Uniforms Provided.
• Health Care Cash Plan
• Employee Support through confidential Advice Line 24/7.
• Hourly wage of £9.80 per hour with annual increases.

Required Knowledge, Skills, and Abilities

• Previous Customer Service Experience.
• Cash handling experience.
• Previous Hotel experience in a similar room (Desired).
• Guest oriented, service minded, and attentive to details.
• Sparkling personality.
• Well organised.
• Team spirit.