Accountant
Permanent
Job Description
- Manage the relationship for a key business segment within a major global customer for the region.
- Support Key Account manager to ensure all operational elements within the business segment are performing to the required levels/SLAs.
- Be the ‘owner’ of the particular business workstream both internally and externally to increase customer satisfaction and maximum collaboration.
- Ensure that customer satisfaction levels are achieved and act as ‘the face of’ of the customer, ensuring that the customer point of view is understood internally.
- Manage all operational KPIs ensuring the required performance & quality levels achieve their targets.
- Manage shipments on behalf of the customer together with communication between ourselves and our customer.
- Collaborate both internally & externally to ensure the required reporting requirements are in place to meet the Customer need.
- Be the owner & point of contact for any new programs that come on stream tied to the particular workstream.
- Responsibility for a key client.
- Develop & enhance the relationship with Customer who has its EMEA HQ based in DUB.
- Manage all operational elements & KPIs to the required standard/SLA.
- Support weekly and Quarterly business reviews to exceed customer expectations.
- Understand & execute specific capabilities that may need to be developed in order to meet customer expectations.
- Develop and/or enhance reporting processes to meet Customer requirements.
- Data Analytics – Analyse data to identify trends & take appropriate action to drive improvements.
- Work with internal operations team to ensure the required service & quality levels are achieved, driving the necessary corrective actions where necessary.
- Data Accuracy – Validate data to ensure reporting accuracy
- to be continually developing, organizing and managing regulatory compliance and quality process controls, KPI and Performance Measurement, as well as Reporting Processes to meet internal and external industry requirements.
- Establishing visibility to upcoming customer projects so we plan accordingly.
Required Knowledge, Skills, and Abilities
- Attention to detail
- High levels of energy, sound judgement and determination to achieve with a sense of urgency.
- Excellent relationship management and interpersonal skills.
- An open minded consultative approach.
- Ability to give and receive positive and constructive feedback.
- Ability to creatively solve problems.
- Strong Customer Service skills are essential.
- Effective written and verbal communications skills.
- Excellent organisational skills with an ability to prioritise and manage high workloads in challenging situations and meeting deadlines.
- Ability to make considered and consistent decisions.
- Customer and service orientated.
- Demonstrate a commitment to quality.
- Have excellent problem solving ability.
- Ability to work under pressure and on own initiative.
Reference no: 89375