Accountant
Full Time
Job Description
- Consistently achieve high customer retention renewal rates that maximize protecting and enhancing the customer relationships.
- Execute all phases of the retention/renewal lifecycle including communication, negotiation, revisions to terms and conditions, obtaining contract signatures, and filing appropriate paperwork.
- Refer upsell/cross-sell opportunities to Account Directors as appropriate.
- Build weekly forecasts and provides complete visibility to renewals.
- Accurately maintain a rolling six-month forecast of renewals and a dashboard of customer status.
- Work with customers to understand their unique goals and business processes, uncover roadblocks, and deliver strong account management capabilities.
- Collaborate with internal resources by providing important customer feedback, process-improvement suggestions, and new troubleshooting tips to ensure best practices.
Required Knowledge, Skills, and Abilities
- Bachelor’s degree or a combination of education and experience.
- Minimum 2 years of demonstrated success in account management capacity with a strong focus on customer satisfaction.
- NetSuite or comparable CRM experience a plus.
- The ideal candidate will have experience in customer focused roles and excellent administrative skills.
- Strong understanding of the sales cycle and procurement processes.
- Excellent verbal and written communication skills and presentation skills to effectively explain a solution to a customer's problems.
- Detailed, organized, and results oriented.
- Be a self-starter and possess a “can-do” attitude.
- Demonstrated high level of work ethic and a positive attitude.
- Analytical, problem solving and troubleshooting expertise.
- Ability to multi-task and perform effectively under pressure.
- Ability to interact with all levels of management and roles within the customer organization.
- Ability to effectively prioritize and escalate customer issues as required.
- Ability to learn and assimilate technical information quickly.
Reference no: 89308