Job Description

We are looking for people to join our team who are passionate about delivering an exceptional customer experience, who are ambitious and have a helpful personality. 

We will support you through a blended learning experience this is where you will learn how to be successful in your role through a mixture of virtual classroom & practical training, as well as having the opportunity to develop these new skills fully supported within your branch.

Within this role you will;

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers banking requirements, take ownership of their individual needs and deliver an exceptional customer experience
• Play an important part in customer education around our digital services and fraud awareness
• Identify customers who are in vulnerable situations and determine the best way we can support them

In addition to a competitive salary, you’ll have access to a competitive benefits package, including:

• A discretionary annual bonus
• A market-leading employer pension contribution*
• Life assurance (4x base salary)
• 25 days’ holiday, plus 8 public and bank holidays
• My Choice – our flexible benefits scheme

Required Knowledge, Skills, and Abilities

• Demonstrate strong communication skills which will enable you to engage in effective conversations, build strong connections and show empathy to our customers.
• The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
• Be resilient to a continuous changing environment