Job Description

You are responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led.

• Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive role clarity, account coverage, project assignment and effective cross-team collaboration.
• Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.
• Ensure your team delivers high quality production deployments that are resilient and successful.
• Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

Required Knowledge, Skills, and Abilities

• You have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.
• Experience: 10+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements.
• Management: 10+ years of experience in people management required. Previous revenue management and forecasting experience preferred.
• Change: 7+ years of experience driving change management or technical adoption.
• Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers.
• Communication: Thought leader with executive presence, including the ability to hold level discussions, exceptional interpersonal, verbal, written and presentation skills.
• Proven ability to map the customer’s needs to solutions.
• Understanding of Enterprise cloud workloads.
• Ability to stay up to date on new/improved cross cloud scenarios and workloads.
• Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results.
• Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles.
• Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred.
• PMP or other project management certification preferred.
• Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence.