Accounts Manager
Full Time
Job Description
- Support a book of business of the top ~100 high-value customers via email and phone support, by providing strategic input, proactive proposals, campaign management, trouble-shooting and optimization inputs.
- Support customers in setting up their campaign including targeting suggestions, optimization, and monitor campaigns regularly to deliver campaign KPIs.
- Proactively pitch new products, features and packages to customers, to support up-selling and future campaign plans.
- Support Marketing efforts to educate and consult clients on how to use our advertising products, best practices, and how to develop effective campaigns.
- Execute, optimize, and analyze advertising programs using internal tools and dashboards.
- Build and grow trust with advertisers via prompt troubleshooting and resolving issues in a timely and productive manner, identifying and implementing process improvements
- Have excellent cross-functional collaboration skills, to navigate operational, technical and policy issues, and liaise with stakeholders
- Staying on top of the latest trends, product updates, industry/regional updates to proactively share with your clients
- Collaborate cross-functionally across the SMB team to improve entire customer life cycle
- Actively participate and contribute to peer, team, and organization meetings.
- Provide feedback on opportunities and areas of improvement to team and managers
- Achieve CS KPIs, team metrics and work goals
Required Knowledge, Skills, and Abilities
- Excellent verbal and written communication in English and comfortable with online communication tools
- Ability to work quickly and accurately in a fast-paced, deadline driven environment
- Highly self-motivated and well-organized, detail-oriented, able to adapt to an ever-changing environment
- Ability to multitask, prioritize among many demands and work with minimal supervision
- Exceptionally resourceful; fearless in mining available knowledge bases to find answers
- Data driven, technical, proactive and curious
- Innovative in coming up with new ideas and new ways to put them to action
- Follows through on tasks, projects, and feedback.
- First to try new things and provide actionable feedback
- Solution-forward and ability to think several steps ahead
- A passion for technology and problem solving
- 3-5 years of sales or customer facing experience
- Experience with online advertising, analytics and social media either client-side or agency preferred
Reference no: 89238