Job Description

The role will report to the Operations Manager and have direct responsibility of a small operational team of 5-7 members. The purpose of the role is to:

• Manage the relationship for a key business segment within a major global customer for the EMEA region.
• Support Key Account manager to ensure all operational elements within the business segment are performing to the required levels/SLAs.
• Be the ‘owner’ of the particular business work stream both internally and externally to increase customer satisfaction and maximum collaboration.
• Ensure that customer satisfaction levels are achieved, ensuring that the customer point of view is understood internally.
• Manage all operational KPIs ensuring the required performance & quality levels achieve their targets.
• Manage shipments on behalf of the customer
• Collaborate both internally & externally to ensure the required reporting requirements are in place to meet the Customer need.
• Be the owner & point of contact for any new programs that come on stream tied to the particular work stream.
• Focus on growing and developing all opportunities to increase the revenue and to develop GP.

Required Knowledge, Skills, and Abilities

• Three years’ experience in Freight Forwarding Industry with experience across all modes of Transport
• Excellent relationship management and interpersonal skills.
• Attention to detail
• High levels of energy, sound judgment and determination to achieve with a sense of urgency.
• An open minded consultative approach.
• Ability to give and receive positive and constructive feedback.
• Ability to creatively solve problems.
• Strong Customer Service skills.
• Effective written and verbal communications skills.
• Excellent organizational skills with an ability to priorities and manage high workloads in challenging situations and meeting deadlines.
• Ability to make considered and consistent decisions.