Job Description

• You will ensure customer satisfaction and loyalty through the efficient resolution of queries and complaints. 
• Speed up payment of invoices through the processing of outstanding credits
• Arrange for goods to be returned where incorrect, unwanted or damaged
• Liaise with other parts of the business to ensure price challenges and product quality issues resolved quickly
• Resolve customer queries arising from timeliness / accuracy of deliveries or accuracy of invoices
• Log all queries accurately and process any required returns and / or credits

We also offer a number of benefits including;

• 9% total pension (3% input from you, 6% input from us)
• Up to 10% annual bonus based on personal and company performance
• Perform annual salary reviews
• Free and confidential employee assistance program
• Online discount scheme
• Cycle scheme
• Free secure parking
• Up to 25 days holiday
• Wellbeing events run throughout the year

Required Knowledge, Skills, and Abilities

• Educated to A level standard
• Min 2 years in a customer facing role
• Experience of dealing with customers by telephone
• Experience of working in a complaints environment
• Experience of CRM
• Basic Excel skills
• Strong verbal communication skills
• Problem solving mindset