Customer Service
Full Time
Job Description
-
Responding to a share of contacts per period (telephone, emails, social media, letters)
- 2 Countries (UK & Ireland)
- 3 Channels (Vet, Breeder/Pro & Retail)
- Timely provision of technical and nutritional information and advice to consumers, nurses, vets, brand business managers, retailers and breeders via telephone, email, social media and letter
- Providing a point of contact for customers with product inquiries and then passing on comments and inquiries to relevant departments in a timely and effective manner where required
- Enhance the experience of the consumers/customers that contact the brand and make them become brand ambassadors, by providing excellent customer care service
- Identify and escalate any issues as required
- Supporting on responding to social media contacts and listening/monitoring for any potential issues on social media
Required Knowledge, Skills, and Abilities
- Ideally a Veterinary Nursing degree, a qualified Vet Nurse, or animal nutritionist
- High level of veterinary technical knowledge
- High level of IT competence (including Word, Excel, PowerPoint)
- Experience in serving Customers/Clients (min 2 years)
- Communication skills: Superior oral, written and presentation skills and ability to connect with diverse audiences – breeders, retailers, pet owners, veterinarians
Reference no: 89213