Job Description

This role will effectively manage multiple relationships with clients across a number of products and act as the voice of the customer to internal stakeholders.

• Meet and exceed key revenue, retention, customer satisfaction scores.
• Identify, qualify and quantify opportunities to add differentiators to existing customer’s business needs and challenges.
• Identify, qualify and quantify potential threats to accounts from our competitors, recommending and implementing relevant action plans and working with the customer as a partner rather than a supplier.
• Build strong contacts across customer base, and understand what is important to their business so that meaningful relationships can be developed, and loyalty increased across all levels of our customers business.
• Develop virtual support team through networking to ensure that your accounts receive the support they require (e.g. work with Direct Sales, Technical Support, Business Solutions, IT etc.) Offer customers a 5-star experience through your levels of support as a relationship manager.
• Take ownership of customer issues and use initiative when problem solving.
• Understand and keep up to date on the latest wireless and ICT technologies, processes, products and technical issues affecting your accounts.
• Handle escalated customer issues as they arise and offer advice and expertise.

Benefits

• Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (office based 2/3 days per week) please see the Job Description for the specific office location of this role
• Competitive salary, commission & pension contribution
• 25 days holidays plus 2.5 company days
• Healthcare Insurance through our flexible benefits programme
• Life assurance, phone & laptop, subsidized canteen
• Access to learning & development tools such as LinkedIn Learning
• Free on-site parking

Required Knowledge, Skills, and Abilities

• Account Management/Relationship Management experience essential.
• Negotiation skills.
• Strong communication skills and well-structured work approach.
• Excellent presentation skills and ability to influence decisions at all levels.
• Strong relationship building and influencing skills.
• Ability to work well in a team environment.