Job Description

This exciting role has been newly created for the organization and offers a phenomenal opportunity to build out a new team. This role provides continuous professional development for the incumbent in their career journey.
You will oversee the operations workflow ensuring the needs and requirements for a particular customer are met. You will support the Account Manager and work with your team to ensure that the business segment is performing to the required levels/SLA's. You are a confident negotiator, skilled in resolving issues and serving as a link between subordinates and upper management. You are a skilled communicator who thrives on developing excellent relationships with stakeholders to ensure positive working partnerships and win-win solutions.
Candidates should possess a relevant professional qualification and/or suitable background experience in meeting customer SLAs. The ideal person has Account Management/Team Lead experience in a relevant industry and a proven track record in staff training. Ideally you will have at least 3 years’ experience in a multi-modal freight forwarding/logistics role.
Benefits:

• We’re strong believers in continual training and development for our people. After all, your success is our success.
• Our vacation and leave policies reflect our belief in proper work-life balance.

Required Knowledge, Skills, and Abilities