Accounts Manager
Full Time
Job Description
- Own customer renewals and revenue growth targets through service line sales
- Own Customer Health, Growth, Strategic Programs and Software adoption
- Build and maintain a trusted advisor relationship with customer stakeholders and executive sponsors
- Champion the voice of the customer
- Maintain a solid understanding of assigned customers’ automation needs, implemented use cases, success metrics & value realization
- Maintain a detailed understanding of products, services and industry use cases
- Influence future lifetime value through increase utilization, value realization, customer satisfaction and health scores
- Manage customer margins and departmental P&L
- Partner with systems integrators for services scale
Required Knowledge, Skills, and Abilities
- Relevant Bachelor’s degree and 8+ years’ experience in Account Management roles in fast-paced, dynamic environments
- Experience in consultative sales
- Deep understanding of value drivers in recurring revenue business models
- Proven track record in post-sales environments
- Self-motivated, team-oriented, and focused on exceeding client expectations
- Strong empathy for customers and passion for revenue and growth
- Bold, enthusiastic, creative, and inquisitive
- Genuine passion and commitment to providing world class customer experiences
- Effective influencer, negotiator, collaborator and communicator
- Exceptional relationship builder
- Proven ability to deliver results in a high-performance organization
- Excellent critical thinking skills and an ability to ensure resolution/closure of problems.
- Analytical, process and goal-oriented mindset
- Composed, evidence-based decision maker with a willingness to be bold and experiment
- Prior experience leading enterprise software and/or client implementations
- A strong strategic vision for the customer experience, professional services, and customer support
- A strong customer advocate with the ability and willingness to engage directly with customers
- Understanding of the balance between internal services, external partners and how to leverage both effectively to support customer adoption and growth plans
- Empathy, humility, and active listener
- Proven time management skills in a dynamic team environment
Reference no: 89113